Questions & Answers
HELPFUL ANSWERS
Questions & Answers
Find quick answers to common questions. Select any question below to view the details.
What is Solace Luxe Bedding?
We are an online bedding store offering bed sheets, comforters, pillowcases, throws, and bedding sets, selected for everyday comfort and a refined look.
Do you have a physical store?
Not yet. We currently operate online only, so there is no retail storefront to visit.
How can I contact you?
Email solaceluxebedding@gmail.com or call +1 (347) 397-5016 or +1 (347) 464-8406. You can also visit our Contact Us page.
What is your return and refund policy?
Please request a return within two days after confirmed delivery. Wrong-item returns are handled at our expense; verified damage qualifies for replacement at our expense. Eligible unused change-of-mind items may be returned at the customer’s shipping expense and refunded after inspection. See our Return Policy for the complete conditions.
How do I start a return?
Email solaceluxebedding@gmail.com within two days after delivery. Include your order number, reason, and clear photographs or other proof. If eligible, we will reply with the return shipping address and instructions. Do not send anything until we provide those details. Once we receive the item, we inspect it and issue an approved refund or replacement according to the policy.
What if my order is damaged?
Contact us by email within two days of delivery with your order number and photos of the item and packaging. Once verified, we will arrange a replacement at our expense.
What if I receive the wrong item?
Email us within two days with your order number and a photo of the item. Once verified, we will correct the mistake and cover necessary return shipping costs.
Can I cancel or change an order?
Contact us as soon as possible. We will review your request, but changes may not be possible after the order is processed or shipped.
How long does shipping take?
Shipping methods, costs, and timing depend on your location and the options shown at checkout. Contact us if you need help confirming an estimate.
How do I track my order?
If tracking is available, it will be shared in your shipping communications. Contact us with your order number for assistance.
Which payment methods do you accept?
Available payment methods are displayed at checkout. Choose one of the options offered when placing your order.
Do you store my personal information?
We may collect and retain contact, shipping, billing, and order information necessary to process purchases and support customers. Please read the Privacy Policy for more information.
Do you sell customer information?
Please read our Privacy Policy for an explanation of our data-handling and service-provider practices, and contact us with specific privacy questions.
How do I choose sizes and colors?
Each product page shows the available options for that product. Select your size or color before adding a variable product to your cart.
How should I care for my bedding?
Always follow the care instructions supplied with each product. Do not iron your bedding. Avoid harsh chemicals unless the label permits them, and wash, dry, and store your bedding according to its care instructions.
When will I receive my refund?
An eligible refund is issued after the return is received, inspected, and approved. Your payment provider may require additional time to post it to your account.
Need more information? Contact Us, or see our Return Policy and Privacy Policy.