Return Policy

RETURNS & REFUNDS

Our Return & Exchange Policy

We carefully prepare every order and want you to shop with confidence. Most purchases are considered final, but we accept eligible return requests under the conditions below.

When to Contact Us

Contact us within two (2) days after the confirmed delivery date to begin any return, refund, or replacement request. Please retain your proof of purchase and supporting photographs.

Incorrect Item Received

If we sent a product different from the one you ordered, please email us with your order number and clear photographs. After we verify the issue, we will arrange a correction or eligible refund, and cover the necessary return shipping costs.

Damaged Product

If your item arrives damaged, email us within two days of delivery with photographs of the item and packaging. After verification, we will arrange a replacement at no additional cost, including applicable return shipping costs. If a replacement cannot be provided, we will discuss an appropriate refund.

Change-of-Mind Returns

For an eligible change-of-mind return, the item must be unused, unwashed, undamaged, and in its original condition. You are responsible for return shipping costs. Once the item is received and inspected, an approved refund will be issued to the original payment method.

How to Start a Return

1. Email us within two days of delivery. Include your full name, order number, reason for the return, and clear photographs or supporting proof.
2. Wait for our email instructions. We will review your request and, if eligible, send you the return address and shipping instructions. Do not send an item back without instructions.
3. Ship the item. Package it securely and follow the provided instructions. Return-shipping responsibility depends on the reason for the return as described above.
4. We inspect the item. After we receive it, we will check its condition and your claim against the applicable policy.
5. We confirm your resolution. For approved refunds, payment is returned to the original payment method. For verified damage, we arrange a replacement as described above. Refund posting times depend on your payment provider.

If a return does not meet the applicable requirements, we will explain the decision by email. Please contact us before sending any products back.

Return requests: solaceluxebedding@gmail.com

This policy does not limit any rights that cannot lawfully be excluded under applicable consumer-protection laws.